At 369 Jili, we believe that gaming should always be fun, safe, and within your control. This page outlines the tools, policies, and resources we provide to help every Filipino player enjoy the 369 Jili platform responsibly — and to get help when it's needed.
Important: If you or someone you know is experiencing gambling-related harm, please use our self-exclusion tool or contact our 24/7 support team immediately. Help is always available.
369 Jili is committed to providing a safe, fair, and enjoyable gaming environment for all players across the Philippines — from Manila to Cebu, Davao to Quezon City. We understand that while most players enjoy 369 Jili as a form of entertainment, a small number may develop problematic gambling habits. That's why responsible gaming is not just a policy at 369 Jili — it's a core part of how we operate every single day.
We work in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines on player protection, and we continuously invest in tools and training to help our team identify and support players who may be at risk. Every feature on the 369 Jili platform — from deposit limits to self-exclusion — is designed with your wellbeing in mind.
Gaming at 369 Jili should always be a choice made freely, with full awareness of the risks involved. If at any point it stops feeling like fun, we want you to know that help is available — and that 369 Jili will support you every step of the way.
Philippine Law: Under Philippine gambling regulations, all players must be at least 21 years of age to participate in online casino gaming. 369 Jili strictly enforces this requirement with no exceptions.
During the registration process, all 369 Jili players are required to confirm that they are 21 years of age or older. This is not just a checkbox — 369 Jili conducts active age verification as part of our Know Your Customer (KYC) process. Players who cannot verify their age will not be permitted to deposit, play, or withdraw on the platform.
If 369 Jili discovers that a player has misrepresented their age during registration, the account will be immediately suspended, all winnings will be forfeited, and any deposits will be returned in accordance with our Terms & Conditions. We take underage gambling extremely seriously, and our team is trained to identify and act on any indicators of underage access.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed the 369 Jili platform, please contact our support team immediately at [email protected].
Problem gambling can affect anyone, regardless of age, income, or background. The first step to getting help is recognising the warning signs. Ask yourself honestly — do any of the following apply to you?
You spend more money on gambling than you can afford to lose, or you borrow money to fund your gaming sessions.
You feel restless, irritable, or anxious when you try to cut down or stop gambling.
You chase losses — continuing to play in an attempt to win back money you have already lost.
Gambling is affecting your relationships, work, or studies — or you lie to family and friends about how much you gamble.
You use gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
You have tried to stop or reduce your gambling but have been unable to do so on your own.
You spend increasing amounts of time thinking about gambling, planning your next session, or reliving past wins.
If you answered yes to two or more of the above, we strongly encourage you to use the responsible gaming tools available on 369 Jili, or to reach out to a professional support service. You are not alone, and help is available across the Philippines.
369 Jili provides a comprehensive suite of responsible gaming tools that are available to all registered players at no cost. These tools are designed to give you full control over your gaming activity.
| Tool | What It Does | How to Activate |
|---|---|---|
| Deposit Limits | Set a daily, weekly, or monthly cap on how much you can deposit into your 369 Jili account. | Account Settings → Responsible Gaming |
| Loss Limits | Restrict the maximum amount you can lose within a defined time period. | Account Settings → Responsible Gaming |
| Session Time Limits | Set a maximum session duration. You will receive a reminder and optional logout when the limit is reached. | Account Settings → Responsible Gaming |
| Reality Check | Receive periodic on-screen notifications showing how long you have been playing and how much you have wagered. | Account Settings → Responsible Gaming |
| Cool-Off Period | Temporarily suspend your account for 24 hours, 7 days, or 30 days. You cannot log in or play during this period. | Account Settings → Responsible Gaming |
| Self-Exclusion | Permanently or indefinitely exclude yourself from the 369 Jili platform. See Section below for full details. | Contact Support or Account Settings |
Increases to deposit or loss limits take effect after a mandatory 24-hour cooling-off period. Decreases take effect immediately. This asymmetry is intentional — it gives you time to reconsider any decision to increase your spending limits.
Self-exclusion is the most powerful responsible gaming tool available on 369 Jili. When you self-exclude, your account is suspended and you will be unable to log in, deposit, or play for the duration of your chosen exclusion period. 369 Jili will also remove you from all marketing communications during this time.
Self-exclusion periods available on 369 Jili include: 6 months, 1 year, 3 years, 5 years, and permanent (indefinite) exclusion. We strongly recommend choosing a period that gives you sufficient time to address any gambling-related concerns.
Sign in to your 369 Jili account and navigate to Account Settings in the top-right menu.
Select the "Responsible Gaming" tab within your account settings to access all player protection tools.
Choose "Self-Exclusion" and select your preferred exclusion period. Read the terms carefully before confirming.
Confirm your decision. Your account will be suspended immediately and you will receive a confirmation email.
Need immediate help? If you cannot wait to navigate the settings, contact our 24/7 support team directly at [email protected] and request an immediate account suspension. Our team will action this within minutes.
Responsible gaming starts with good habits. Here are some practical tips that 369 Jili recommends to all players — whether you're a casual player in Makati or a regular in Cebu:
369 Jili's responsible gaming team is available 24/7 to assist any player who needs help. Whether you want to set limits, request a cool-off, or simply talk to someone, we are here for you. Reach us at [email protected] or via live chat on the platform.
In addition to 369 Jili's internal support, the following resources are available to Filipino players seeking help with problem gambling:
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR provides player protection guidelines and resources for those affected by problem gambling.
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including gambling-related distress. Contact them at 1553 (toll-free within the Philippines).
Every feature on 369 Jili is built around keeping you safe, informed, and in control.
Every 369 Jili account undergoes mandatory age verification. No player under 21 years of age is permitted to access real-money gaming on our platform — full stop.
Set daily, weekly, or monthly deposit and loss limits directly from your account settings. Limits decrease immediately; increases require a 24-hour cooling-off period.
Request a temporary cool-off or a long-term self-exclusion of up to 5 years — or permanently. Your account is suspended immediately and marketing stops at once.
Reality check notifications keep you aware of how long you've been playing and how much you've wagered — so you always stay in control of your session.
369 Jili's responsible gaming framework is aligned with PAGCOR's player protection guidelines, ensuring our practices meet the standards set for the Philippine gaming industry.
Our dedicated support team is available around the clock via live chat and email. Whether you need to set a limit or request an immediate account suspension, we respond fast.